Terms of Service

  • These Terms of Service (“Terms”) govern your access to and use of https://byadt.com/ (the “Site”), operated by Scott and Carolines Store (“we,” “us,” “our”) of Pyrford, Surrey, United Kingdom. By accessing, browsing or making a purchase on the Site, you agree to be bound by these Terms, as well as our Privacy Policy, Shipping Policy and Return & Refund Policy (collectively, the “Policies”). All Policies are incorporated into these Terms and form your binding legal agreement with us, compliant with the UK Consumer Rights Act 2015, UK GDPR and all applicable UK civil/commercial laws.
     

    1. Brand & Business Information

     
    • Brand: Scott and Carolines Store
    • Registered Address: Bungalow, Pyrford Primary School, Coldharbour Road, Pyrford, GU22 8SP, United Kingdom
    • Customer Service Email: service@byadt.com
    • Website: https://byadt.com/
    • Official Currency: British Pound Sterling (GBP) – all prices are displayed in GBP; payment is processed in GBP for all orders.
     

    2. Eligibility

     
    By using the Site, you represent and warrant that:
     
    • You are at least 18 years of age (the age of majority in the UK) and have the legal capacity to enter into a binding contract.
    • If accessing the Site on behalf of a business, you are authorized to bind that business to these Terms.
    • You will use the Site in compliance with all applicable UK and local laws, rules and regulations.
     
    We reserve the right to refuse service, terminate access or cancel orders at our sole discretion, for any reason and without prior notice (e.g., suspected fraud, non-compliance with these Terms).
     

    3. Orders & Acceptance

     
    • Placing an order on the Site constitutes a formal offer to purchase the selected home decor at the listed price (including applicable UK VAT/shipping). We may accept or reject your order at our sole discretion (e.g., product unavailability, pricing errors, incomplete order information, suspected fraudulent activity).
    • A binding legal contract between you and Scott and Carolines Store is formed only when we ship your order and send a shipping confirmation email with a valid tracking number (compliant with the UK Consumer Rights Act 2015). Prior to shipment, we reserve the right to cancel any unprocessed/unshipped order and issue a full refund with no further liability.
    • For out-of-stock handcrafted/seasonal pieces, we will notify you promptly via email and offer a full refund or a pre-order option (if available) at your sole discretion—pre-order lead times will be clearly stated on the product page.
     

    4. Pricing & Payment

     
    • All product prices listed on the Site are in British Pound Sterling (GBP) and include UK VAT (20%) for UK orders; VAT is automatically removed for non-UK international orders (customer is responsible for local customs duties/taxes).
    • Shipping fees, packaging fees and other applicable charges are added at checkout and are separate from the product price.
    • Prices are subject to change without prior notice—we are not obligated to honor any typographical, technical or system errors that result in incorrect pricing on the Site. If a pricing error is identified, we will notify you and offer to cancel the order or process it at the correct price.
    • We use secure, UK-based third-party payment processors (PCI DSS/UK GDPR compliant) to process all payments (e.g., PayPal, Stripe). We do not store your full credit/debit card details on our servers—all payment data is encrypted and processed by our trusted payment partners.
    • You authorize us to charge your selected payment method for the full order amount (product price + VAT + shipping + fees) at the time of order placement (or at shipment, at our discretion). If payment is declined or cannot be processed, we reserve the right to cancel your order and notify you via email.
     

    5. Product Information

     
    • We make reasonable efforts to display accurate product descriptions, images, colors and specifications on the Site. However, color variations may occur due to screen resolution, lighting and the handcrafting/upcycling process—minor variations in handcrafted/upcycled pieces are normal and do not constitute a defect (these variations are part of the unique character of each piece).
    • We reserve the right to modify, discontinue or update any product (including design, materials and pricing) at any time, without prior notice—especially for limited-edition seasonal/festive decor pieces.
    • Product dimensions, weights and material details are approximate and provided for reference only—handcrafted/upcycled items may have slight size variations inherent to their creation.
     

    6. Shipping & Delivery

     
    All shipping and delivery terms are governed by our separate Shipping Policy, which is fully incorporated into these Terms. Key UK law provisions include:
     
    • Title and risk of loss for all products pass to you upon delivery of the product to the shipping/courier carrier (Pyrford, Surrey).
    • We are not liable for carrier/courier delays, lost or stolen shipments (except for faulty/damaged items caused by our error, in accordance with the UK Consumer Rights Act 2015).
    • All international orders include UK customs documentation (commercial invoice) for smooth delivery.
     

    7. Returns & Refunds

     
    All return, refund and exchange requests are governed by our separate Return & Refund Policy, which is fully incorporated into these Terms. This Policy complies with the UK Consumer Rights Act 2015 and UK GDPR, including your statutory rights to a refund/repair/replacement for faulty items. No returns are accepted without prior written authorization from our customer service team.
     

    8. Intellectual Property

     
    • All content on the Site—including text, logos, product images, graphics, design elements, trademarks and layout—is the exclusive intellectual property of Scott and Carolines Store and is protected by UK copyright, trademark and design laws (Copyright, Designs and Patents Act 1988).
    • You may not copy, reproduce, distribute, modify, display, perform or use any of our intellectual property for commercial or non-commercial purposes without our prior, written express permission.
    • Any unauthorized use of our intellectual property may result in legal action (including claims for damages and injunctive relief) in the UK courts.
    • Trademarks of third-party brands (if applicable) featured on the Site are the property of their respective owners and are used with permission.
     

    9. User Conduct

     
    You agree not to use the Site for any unlawful, fraudulent or unauthorized purpose, and you will not:
     
    • Interfere with or disrupt the Site’s functionality, servers or networks (including through hacking, malware, phishing or other malicious activity).
    • Submit false, inaccurate or incomplete information when placing an order, contacting customer service or using the Site.
    • Impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity.
    • Engage in abusive, harassing, threatening or offensive behavior toward our staff or other users of the Site.
    • Attempt to bypass any security measures, access restricted areas of the Site or manipulate order/pricing data.
    • Reproduce or distribute any Site content for commercial gain or share login credentials (if applicable) with third parties.
     

    10. Limitation of Liability

     
    To the fullest extent permitted by UK law (including the UK Consumer Rights Act 2015 and Unfair Contract Terms Act 1977):
     
    • Scott and Carolines Store shall not be liable for any indirect, incidental, special, consequential or punitive damages arising out of or related to your use of the Site, purchase of our products or breach of these Terms (including, but not limited to, lost profits, lost data or damage to property).
    • Our total aggregate liability to you for any claim arising out of or related to these Terms or the purchase of our products shall not exceed the total amount paid by you for the specific product(s) giving rise to the claim.
    • We shall not be liable for any delays, losses or damages caused by events beyond our reasonable control (“Force Majeure”), including (but not limited to) natural disasters, carrier/courier delays, labor strikes, power outages, UK government regulations, internet service provider failures or supply chain disruptions (including delays for handcrafted/seasonal pieces).
    • This limitation of liability does not affect your statutory consumer rights under the UK Consumer Rights Act 2015 for faulty, not as described or unfit for purpose items.
     

    11. Indemnification

     
    You agree to indemnify, defend and hold harmless Scott and Carolines Store from and against any and all claims, damages, losses, costs, expenses and liabilities (including reasonable attorney’s fees) arising out of or related to:
     
    • Your use of the Site or violation of these Terms or any applicable UK/local law.
    • Your breach of any representation or warranty contained in these Terms.
    • Your purchase, use or misuse of our products (including, but not limited to, damage to fabric/garland pieces from improper handling or storage).
    • Any third-party claim arising out of your actions (including, but not limited to, infringement of a third party’s intellectual property rights or misrepresentation of our brand/products).
     

    12. Governing Law & Dispute Resolution

     
    • Governing Law: These Terms and any dispute arising out of or related to your use of the Site, purchase of our products or breach of these Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law rules or principles.
    • Dispute Resolution: Any dispute, claim or controversy arising out of or related to these Terms shall first be submitted to good-faith informal negotiation between you and us. If the dispute is not resolved within 30 days of written notice, the dispute shall be resolved exclusively in the civil courts of England and Wales—you consent to the exclusive personal jurisdiction and venue of such courts. For UK consumers, you may also submit disputes to the UK Citizens Advice Consumer Service or Online Dispute Resolution (ODR) Platform (https://ec.europa.eu/odr) prior to court action.
     

    13. Modifications to Terms

     
    We may update or modify these Terms at any time, in our sole discretion, to comply with changes to UK law or business needs. All changes will be posted on this page with a revised “Last Updated” date. The modified Terms shall take effect immediately upon posting. Your continued use of the Site after the effective date of the modified Terms constitutes your unqualified acceptance of the changes. We will notify registered customers of material changes via email.
     

    14. Severability & Entire Agreement

     
    • Severability: If any provision of these Terms is found to be invalid, illegal or unenforceable by a court of competent jurisdiction (England and Wales), the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable, consistent with the original intent of the parties.
    • Entire Agreement: These Terms, together with our Privacy Policy, Shipping Policy and Return & Refund Policy, constitute the entire and exclusive agreement between you and Scott and Carolines Store regarding your use of the Site and purchase of our products. These Terms supersede all prior oral or written agreements, understandings and representations between the parties.
     

    15. Contact Us

     
    For questions, concerns or clarifications regarding these Terms, please contact us at:
     
    • Email: service@byadt.com
    • Mailing Address: Scott and Carolines Store, Bungalow, Pyrford Primary School, Coldharbour Road, Pyrford, GU22 8SP, United Kingdom