1. Order Processing Time

• All orders are processed within 1–2 UK business days (Monday–Friday, excluding UK bank holidays and national holidays) after payment confirmation and order verification.
• Delicate Decor Packaging: All handcrafted garlands, woven pieces and soft furnishings are packaged in protective, acid-free tissue paper, rigid cardboard boxes and bubble wrap—custom hand-packaging to prevent damage (e.g., bead breakage, fabric tearing) during transit, included in standard processing time.
• Weekend/holiday orders are processed on the next UK business day. Processing time is separate from shipping transit time—delivery estimates start only after your order is shipped and a tracking number is provided.
• Pre-order seasonal/festive pieces: Processing time is stated on the product page (typically 3–5 UK business days); we will notify you of the estimated shipping date via email.

2. Shipping Methods & Delivery Estimates

3. Shipping Costs & Fees

• Shipping costs are calculated automatically at checkout and are based on your shipping zone, order weight and product type (delicate fabric/bead vs. woven hardgoods)—no hidden fees.
• Free Shipping Promotions (UK Only):
  • UK Mainland: Free Royal Mail 24h Tracked shipping for all orders with a subtotal of £50 or more.
  • UK Highlands & Islands: Free Royal Mail 48h Tracked shipping for all orders with a subtotal of £75 or more (surcharge waived).
   
• No Hidden Packaging Fees: All custom protective packaging costs for our delicate fabric/bead/garland pieces are included in the shipping rate—we do not charge additional handling fees.
• International Customs Fees: For non-UK international orders, the customer is solely responsible for all local customs duties, import taxes and brokerage fees—these fees are not included in our shipping costs and are collected by your local courier/customs office upon delivery (compliant with UK export laws). We cannot estimate or pay these fees on your behalf.
• All shipping costs, fees and surcharges are non-refundable, unless the order is canceled by us (e.g., product unavailability) or the item is faulty/incorrect due to our direct error (per the UK Consumer Rights Act 2015).

4. Shipping Address Accuracy

• Delays, lost shipments, misdeliveries or returned packages caused by incorrect/incomplete address information—especially critical for international orders and UK postcode errors.
• Additional fees charged by the carrier/courier for address correction, redelivery or rerouting of packages.
• Lost or stolen packages due to “leave at door” instructions (we recommend signature confirmation for high-value orders ≥£100).

5. Order Tracking & Notifications

• A shipping confirmation email (containing a unique tracking number and direct carrier/courier link) is sent to the email address you provided at checkout as soon as your order is shipped.
• The email also includes care instructions for your handcrafted/upcycled pieces (e.g., how to store fabric garlands, care for woven jute items).
• Tracking information may take 24–48 hours to update on the carrier/courier’s website (due to processing and scanning delays, especially for international shipments).
• If you do not receive a shipping confirmation within 3 UK business days of placing your order (or the estimated pre-order ship date), please check your spam/junk email folder first (shipping emails are often filtered), then contact our customer service team for assistance.

6. Risk of Loss & Title Transfer

7. Lost, Stolen or Damaged Shipments

7.1 Damaged Products (In Transit)

• Your full order number.
• Clear, high-resolution photos of the damaged product, original packaging (inside and out), and the shipping label/courier documentation.
• A brief description of the damage (e.g., “Chunky Paper Bead Garland broken in transit”).

7.2 Lost/Stolen Shipments

• Marked as Delivered but Not Received: If the carrier/courier marks your order as “delivered” but you have not received it, we are not liable for stolen shipments—you must file a theft report with your local police department and contact the carrier/courier for a delivery investigation (we will provide carrier contact information, packaging proof and full claim support for your order).
• In Transit for Excessive Time: If your order is marked as “in transit” for more than 10 business days beyond the estimated delivery date (and is not marked as delivered), please contact us immediately—we will assist you in filing a lost shipment claim with the carrier/courier. If the carrier/courier approves the claim, we will offer a full refund or free replacement (if available) at your sole discretion.

8. Order Cancellations & Changes

• We accept order cancellations and changes (e.g., product additions, address corrections) only if the order is unprocessed/unshipped. To cancel/change an order, email us at service@byadt.com with the subject line: Cancellation/Change Request – [Your Order Number] and include the requested changes.
• Once packaging for a delicate piece (e.g., garland, beaded decor) has begun, the order cannot be canceled—this is to avoid waste of custom protective packaging materials and ensure we can fulfill other orders for limited-edition seasonal pieces.
• Once an order has been shipped, we cannot cancel, change or reroute it—you must follow our Return & Refund Policy for returns/exchanges (if the product is eligible for return).
• Canceled unprocessed orders will receive a full refund (including product price, VAT, shipping fees and any other charges) within 3–5 UK business days of cancellation confirmation.

9. Shipping Restrictions

• We ship to all valid physical addresses worldwide (PO Boxes are accepted for UK orders only; international orders require a physical address—carrier/courier restriction for delicate decor).
• High-value orders (≥£100) require signature confirmation at delivery (for all shipping zones)—the carrier/courier will not leave the package without a physical signature to prevent theft.
• All international shipments comply with UK export laws and include a commercial invoice (customs documentation) with the correct product description and value—this is required for customs clearance in your country.

10. Contact Us

• Email: service@byadt.com (response within 24 UK business hours—urgent for damaged decor claims)
• Mailing Address: Scott and Carolines Store, Bungalow, Pyrford Primary School, Coldharbour Road, Pyrford, GU22 8SP, United Kingdom