Contact Us

Thank you for choosing Scott and Carolines Store—your family-run UK destination for handcrafted, sustainable home decor and festive accents, rooted in Pyrford, Surrey. We are committed to providing personalized, friendly UK customer service for all your questions, concerns, feedback or requests related to our homeware collection, orders, shipping or policies. Our small team prides itself on expert knowledge of handcrafted/upcycled decor and UK/international shipping, ensuring a seamless shopping experience for home lovers worldwide.
 

Official Contact Channels

 
Email is our preferred method for the fastest, most detailed response—we answer all inquiries in English (our official brand language) in the order they are received, during UK business hours (Monday–Friday, 9AM–5PM GMT/BST).
 

Primary Customer Service Email

 
service@byadt.com
 
  • Standard Response Time: 24 UK business hours (general inquiries: product details, order status, shipping questions, decor care tips).
  • Urgent Inquiries: Include the word URGENT in the email subject line (e.g., URGENT – Damaged Paper Bead Garland – Order #12345) for a 12 UK business hour priority response (damaged decor, missing tracking, order cancellations, UK/international customs issues).
  • Subject Line Tip: Always include your order number and product name in your email to help us resolve your issue quickly and efficiently—critical for international and UK Highlands & Islands orders.
 

Mailing Address (Physical Mail/Authorized Returns)

 
For written correspondence, official returns (with a valid RA number only) or physical mail:
 
Scott and Carolines Store
 
Bungalow, Pyrford Primary School
 
Coldharbour Road
 
Pyrford, GU22 8SP
 
United Kingdom
 
IMPORTANT: Unauthorized returns (no valid RA number) will be rejected and returned to sender at the customer’s cost—all returns require prior written authorization from our customer service team (per our Return & Refund Policy). We do not accept walk-in visits at our Pyrford location.
 

Brand Quick Info

 
  • Brand Name: Scott and Carolines Store
  • Website: https://byadt.com/
  • Base Location: Pyrford, Surrey, United Kingdom
  • Shipping: UK National + Worldwide International
  • Currency: British Pound Sterling (GBP)
  • Compliance: UK GDPR, Consumer Rights Act 2015, UK Postal Regulations
  • Specialty: Handcrafted Festive Garlands, Sustainable Woven Homeware, Upcycled Fabric Decor
 

Decor Care Support

 
For personalized tips on caring for your handcrafted/upcycled Scott and Carolines Store decor (e.g., storing fabric garlands, cleaning woven jute pieces, preserving beadwork), email us at service@byadt.com with the subject line: Decor Care – [Product Name]—we are happy to share our expert advice to help your pieces last for many seasons to come.